Christmas Shipping Dates / Cut Off
ALL CHRISTMAS SHIPPING IS NOW PAST THE CUT-OFF DATE.
We are working hard to ensure Santa has what he needs to deliver your presents on time in 2024. In order to receive your order on time, please place your order before the dates below;
VIC, NSW, QLD, ACT & SA:Standard Shipping by 20 December 2024.* CUT OFF PASSEDExpress Shipping by 23 December 2024.* CUT OFF PASSED
WA, NT & TAS:Standard Shipping by 16 December 2024.* CUT OFF PASSEDExpress Shipping by 20 December 2024.* CUT OFF PASSED
*Doesn't include bulky items. Please enquire before ordering large items for delivery timeframe.
Learn more at AusPost.
Australia Wide Shipping
From Bruny Island to Weipa and everywhere in between - we ship to all over Australia!
Shipping Costs
Our shipping charges are based on product weight, shape and size. Depending on which product or products you order, your shipping cost will change.
Larger or heavier items will generally mean a higher shipping cost.
Split Deliveries
If your order contains multiple items, they may not all be located in the same store. In the event that we have to source your order from more than one store, your order may arrive in multiple packages at different times. The shipping cost does not change in this circumstance.
Estimated Delivery Time
Our primary delivery method is Australia Post, in most cases they are estimated to deliver within 2 to 5 business days from the time of dispatch. For large or heavy items a courier service will be used for delivery, we estimate between 2 - 7 business days for delivery via a courier service.
Express Shipping
We offer Express Shipping for all items weighing less than 20kg.
- We do everything we can to ensure your package arrives in the timeframes stated however during busy periods our shipping providers may experience some delays which are unfortunately beyond our control.
- Expected timeframes only apply to business days.
- Excludes Heavy & Bulky items.
Heavy & Bulky Items
Heavy items between 22kg and 149kg will incur a higher delivery fee and may need to be delivered on a pallet. Please note that the courier company may not be willing to take the item inside your home.
Bulky items weighing more than 150kg+ will incur a higher delivery fee and must be delivered on a pallet. Please note that the courier company may not be willing to take the item into your home.
Tracking
Once your item is dispatched, you will receive an email containing a tracking number and associated link.
International Shipping
Unfortunately PlayOn Inc. are not able to ship internationally.
Order Delays
Please allow up to 48 hours for your order to be processed. If your order has been delayed beyond this timeframe it may because of:
- Public Holidays.
- Incorrect delivery address provided.
- Suspicious payment information - if our fraud system detects something out of the ordinary with your order, it can take a few days to verify that it is a legitimate purchase.
- Stock transportation between stores.
- Shipping providers experiencing delays for various reason that are out of our control.
Shipping Policy